Michael Lynn
Professor of Consumer Behavior, Cornell University
Michael Lynn is a renowned expert in the field of consumer behavior, focusing on tipping culture and its implications for the service industry.
Cited In
1 Article
Global Business / Economy
Is Tipping Culture Costing Small Businesses More Than It's Helping Their Staff — and Who Actually Pays?Every time a customer decides whether to tip — and how much — they're making a decision that shapes a worker's livelihood. Michael Lynn, Ruth McCambridge, and Jack Temple debate whether tipping culture is a lifeline for service workers or a broken system that lets businesses off the hook.